Privacy Policy

Masterhand Carwash ("we", "us", "our") is committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We collect personal information you give us when booking or contacting us, such as your name, phone number, email address and vehicle details. We may also collect basic technical information when you visit our website (e.g. browser type, pages viewed).

2. How we use your information

To confirm and manage your bookings, contact you about your service, respond to enquiries, improve our services and meet legal obligations.

3. Disclosure

We do not sell your personal information. We may share information with trusted service providers (e.g. email, payment processors) who are bound to keep it secure.

4. AI chatbot

Our website includes an AI assistant. Messages you send may be processed by our AI provider to generate responses. Please don't share sensitive personal information in chat.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

6. Access and correction

You can request access to or correction of your personal information by contacting us at hello@masterhandcarwash.com.au.

7. Complaints

If you have a privacy concern, contact us first. If unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. Contact

Masterhand Carwash, Stockland Point Cook Shopping Centre, Point Cook VIC 3030 · hello@masterhandcarwash.com.au